Privacy Policy

Introduction

Sygnaal Inc. ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and related services. Sygnaal operates as an independent artist platform providing music distribution, fan analytics, and financial services.

Information We Collect

Personal Information

• Account details: name, email, phone number, profile information
• Identity verification documents: government-issued ID, Social Security number
• Financial data: bank account details, payment information, transaction history
• Music content: audio files, metadata, artwork, uploaded materials

Usage Information

• Device specifics: type, operating system, unique identifiers
• Location data: IP-based approximate location, precise location with permission
• Analytics: app interactions, features accessed, time spent, preferences
• Music engagement: play history, preferences, engagement metrics

Fan Analytics Data

• Demographic information about fans: geography, engagement, purchasing behavior
• Purchase data: sales transactions, revenue attribution, spending analytics
• Battle participation: voting history, battle creation, engagement metrics

How We Use Your Information

Core Services

• Provide music distribution and streaming
• Process payments and manage artist accounts
• Generate fan analytics and geographic insights
• Facilitate music battles and community features

Financial Services

• Issue virtual and physical debit cards through banking partners
• Process transactions and maintain account balances
• Provide spending analytics and financial management tools
• Comply with financial regulations and prevent fraud

Communication

• Send account updates, transaction notifications, service announcements
• Provide customer support and respond to inquiries
• Share promotional content and new feature announcements (with consent)

User Safety & Content Moderation Data

To maintain a safe community, we collect and process data related to user safety, content moderation, and enforcement actions:

Data We Collect for Safety

• Reports: When you report a user or content, we collect the report type, description, any evidence you provide, and timestamps
• Blocks: When you block a user, we record the block relationship to enforce content filtering and prevent contact from the blocked user
• Moderation actions: Records of warnings, suspensions, content removals, and account terminations

How We Use Safety Data

• Review and act on reports of objectionable content within 24 hours
• Remove content that violates our Terms of Service and Community Guidelines
• Enforce blocks by filtering blocked users' content from your feed and preventing contact
• Identify patterns of abuse to protect the community
• Comply with legal obligations, including reporting illegal content to authorities when required

Retention of Safety Data

Reports, moderation actions, and enforcement records are retained for a minimum of 3 years to support ongoing safety efforts, prevent repeat offenders from creating new accounts, and comply with legal requirements. Block relationships are maintained until you choose to unblock the user or delete your account.

Artist Data Ownership and Control

Artists retain:

• Complete ownership of all music content, metadata, and files
• Full ownership of fan analytics data generated from content
• Perpetual right to export all data anytime in standard formats
• Guaranteed data portability during business transitions, mergers, acquisitions
• Right to remove data completely upon account deletion
• No licensing or assignment of data rights to Sygnaal or third parties

Data Export Rights

Artists have absolute rights to export complete data including:

• All music files in original uploaded formats
• Complete fan analytics and geographic data
• Financial transaction history and revenue data
• Account information and communication history
• Battle history and engagement metrics

In the event of any business merger, acquisition, or sale, your data export rights remain fully protected and transferable. We provide 90 days advance notice of business transitions and guarantee data export ability.

Information Sharing and Disclosure

Service Providers

We share information with trusted third-party providers:

• Stripe: payment processing and card issuing
• Cloud storage providers: data storage and backup
• Analytics services: usage analytics and performance monitoring
• Customer support tools: help desk and communication platforms

Business Transfers

YOUR DATA OWNERSHIP RIGHTS REMAIN UNCHANGED during mergers, acquisitions, or asset sales. Artists retain full ownership and export rights regardless of business transitions. Acquiring entities must honor these commitments or provide 90 days notice for data export before changes.

Legal Requirements

Information may be disclosed when required by law, court order, government request, or to protect rights, property, or safety.

Data Security

We implement industry-standard security measures:

• Encryption of data in transit and at rest
• Regular security audits and penetration testing
• Access controls and employee training
• Secure payment processing through PCI-compliant providers

Your Rights and Choices

Account Management

• Access and update personal information
• Download data in portable format
• Delete your account directly from the app (Settings > Account > Delete Account). Account deletion removes all associated personal data, content, and profile information. Financial records are retained for 7 years as required by law

Communication Preferences

• Opt out of promotional emails
• Manage push notification settings
• Control location sharing preferences

Data Retention

We retain information as long as necessary to provide services and comply with legal obligations:

• Account information: until account deletion
• Financial records: 7 years (regulatory requirement)
• Usage analytics: 2 years
• Music content: until removal or account deletion

Children's Privacy

Our Service is not intended for children under 13. We do not knowingly collect personal information from children under 13. If such collection occurs, information will be deleted immediately.

California Privacy Rights

California residents have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected
• Right to delete personal information
• Right to opt-out of personal information sales
• Right to non-discrimination for exercising privacy rights

Contact Information

Sygnaal Inc.

Email: contact@sygnaal.com

Changes to This Privacy Policy

We may update this Privacy Policy periodically. We will notify you of significant changes through the app or by email. Continued service use after changes constitutes acceptance of the updated policy.